Global Blue, Planet — and who actually pays you at GVA.
These two names are printed on the form the shop hands you. They are not the desks that give you your money at Geneva Airport. Confusing the two is the most common reason people walk past their refund.
Who issues the form
Global Blue and Planet Tax Free are the best-known issuers of tax-free forms, but they are not the only ones, and the choice is the shop’s, not yours. What matters is that you ask for the form at the till, show your passport, and keep the receipt. Their commission is deducted from what you get back — it varies by operator and by amount, and neither Genève Aéroport nor we publish a rate, because neither of us sets it.
Who pays you
Genève Aéroport names Change Helvetic as its partner, open every day from 06:00 to 23:00 — in the public area on arrival, and in the public and transit areas on departure. For EU forms the cash desk is Global Exchange. There is also the Détaxe / Tax Refund office itself, upstairs on the right after the Duty Free. The airport lists no counter under the name Global Blue or Planet.
Do you need a customs stamp?
It depends on where you bought, not on the form’s brand. Bought in Switzerland: no stamp at all. Check in, clear security, follow the Détaxe / Tax Refund signs. Bought in France or elsewhere in the EU: handle it before you check your bags, in the France Sector, at French customs upstairs — PABLO kiosk if your form has a barcode, otherwise a manual stamp.
Global Blue, Planet and the refund desks — FAQ
Should I ask for Global Blue or Planet at the till?
In practice you take whichever the shop uses — most carry one or the other. It changes the commission deducted from your refund, not the procedure at Geneva Airport, which depends on your country of purchase.
Is there a Global Blue counter at Geneva Airport?
Genève Aéroport does not list one. The desks it names are Change Helvetic, Global Exchange for EU forms, and the Détaxe / Tax Refund office.
Cash or card?
Cash at the desk, card by dropping the form in an open envelope into the white box in front of the desks — for Swiss forms. For EU forms, card refunds require posting the form: yellow postboxes are in the arrivals area after the “Nothing to declare” exit and at check-in level near the baggage-wrapping service.