Geneva Airport accessibility & PRM.
Free assistance from car park to gate, wheelchair-accessible facilities, hearing loops, service dogs welcome. Book 48 hours ahead via your airline.
Reduced-mobility assistance at GVA
Genève Aéroport provides free assistance through GVAssistance, in line with OFAC requirements and European law. Announce your needs via your airline at least 48 hours before your flight.
Genève Aéroport provides the assistance itself, through GVAssistance, in line with OFAC requirements and European law. It is free, and open to every passenger whatever the airline or class of travel. Depending on how busy it is, you may be accompanied individually or as part of a group.
Tell your airline what you need when you book, or at the latest 48 hours before your flight — announce it later and your assistance may be delayed, because passengers who announced in time are served first. On the day, go in person to your airline’s check-in desk at least 2 hours before departure, then to the GVAssistance reception area on the check-in level. Call points are available in car parks P1 and P2, and just outside the train station entrance; tactile guide paths lead to the GVAssistance area.
Where to find a PRM call point
| Where | What is there |
|---|---|
| Car park P1 | 30 accessible bays about 50 m from Terminal 1, on level −1. Disability card holders only. GVAssistance call point. |
| Car park P2 | 6 accessible bays on the lower level, near the sliding doors. Disability card holders only. GVAssistance call point. |
| Train station entrance | A call point stands just outside the entrance. Tactile guide paths lead to the GVAssistance reception area. |
| tpg bus stops | In front of the train station building, on the Check-in level. |
| GVAssistance reception area | On the check-in level of the terminal — go there after checking in at your airline desk. |
Accessible infrastructure
Wheelchair-accessible toilets
On every level (Level 0 arrivals, Level 1 departures, airside post-security). Marked with the international wheelchair symbol. Wide doors, grab bars, low sink.
Elevators & ramps
All terminal levels connected by elevators (no stairs required for any journey). Jet bridge or lift-equipped bus to every aircraft. Train station accessible via lift.
Hearing induction loops
Installed at the airport information desk, most airline check-in counters, and several boarding gates. Switch your hearing aid to T-coil mode for direct audio.
Service dogs welcome
Throughout the airport including airside. Valid documentation (vaccination, training certificate) required. Service dog relief area near gate A1 (signposted).
Tactile floor strips
For visually impaired travellers — running from the train station and main entrances to the central information desk. Staff can escort onwards.
PRM dedicated parking
P1 (covered, attached to T1) has 28 dedicated PRM bays with direct elevator access to arrivals. P2 has 20 bays. Use your home country’s blue card.
Accessibility at Geneva Airport — FAQ
How do I request PRM assistance at Geneva Airport?
Tell your airline or travel agent at least 48 hours before departure; they arrange it. Genève Aéroport delivers the assistance itself, through GVAssistance. On the day, check in in person at your airline’s desk at least 2 hours before departure, then go to the GVAssistance reception area on the check-in level. Call points are in car parks P1 and P2 and just outside the train station entrance. The service is free, covered by your ticket under EC Regulation 1107/2006.
Is Geneva Airport wheelchair-accessible?
Yes, fully — every level connected by elevators (no stairs required for any journey), wheelchair-accessible toilets on every level, jet bridge or lift-equipped bus to every aircraft, hearing loops at key counters, and tactile floor strips for visually impaired travellers. Reception points with call buttons at every entrance and car park. The airport meets all EU accessibility standards (Standards Quality PRM per gva.ch).
Are service dogs allowed at Geneva Airport?
Yes, throughout the airport including airside (after security). Valid documentation required: rabies vaccination certificate, ID tag, training certificate from an accredited organisation. A service dog relief area is signposted near gate A1 in T1A (Schengen). For onward flights, check the destination country’s pet import rules (UK, US, Australia have specific requirements).
Is there a PRM parking option at GVA?
Yes. P1 (covered, attached to T1) is the closest with 28 dedicated PRM bays and direct elevator access to arrivals. P2 has 20 bays. Use your home country’s blue card or Swiss “Mobilité réduite” badge — displayed on the dashboard. Free for the first 30 minutes for drop-off/pickup; standard parking rates apply beyond. Outside parkings (P26, P51) also have PRM bays and lift-equipped shuttle.
Can I get help from arrivals to my hotel or transport?
For a smoother handover, pre-book a Mercedes transfer that meets you in the arrivals hall — your driver can wait at the dedicated PRM exit point and assist with luggage from the PRM agent’s wheelchair to the car.
Are there hearing induction loops at GVA?
Yes — installed at the airport information desk, most airline check-in counters, and several boarding gates. Switch your hearing aid to T-coil (telecoil) mode to receive direct audio without background noise. Look for the international hearing loop symbol (an ear with a “T” inside). If your hearing aid does not support T-coil, agents can communicate via written notes or via the airport’s text-relay service.
Need accessible airport transfer?
Mercedes V-Class with sliding doors, low floor, room for wheelchair. Driver assists with luggage.
Book a transfer →