Lost something at Geneva Airport?
Who to contact depends on where you lost the item. Below is a summary of the procedure published by Genève Aéroport — always check the official page for the current details.
This is an independent guide. We do not operate any lost-property service and we hold no items. The procedure below summarises what Genève Aéroport publishes on its own site; it is reproduced here for convenience only. For anything operational, use the official page: Genève Aéroport — Lost property.
| Where you lost it | Who handles it |
|---|---|
| Landside — car parks, terminal (arrivals, check-in, departures), outside the building | Police. Items are kept 24 h, 48 h at weekends, and the police do not return items except in an emergency. Or the cantonal lost-property service (SCOTEGM), counter at rue des Glacis-de-Rive 5, Geneva. |
| Airside — after the security check: transit area, boarding gates, shops and restaurants | Swissport Lost & Found, through the official Genève Aéroport page. |
| On arrival, before customs | Swissport Lost & Found, through the official Genève Aéroport page. |
| On board the aircraft, or in the bus between terminal and aircraft | Your airline — the airport does not hold items left on board. |
| Checked baggage, delayed or damaged | Not a lost-property case: your airline’s baggage desk in the arrivals hall. |
A loss report can also be filed online with the canton of Geneva: ge.ch — file a loss report. For an item left on a train or a bus, contact SBB or TPG directly.
Contact details for each service are on the official Genève Aéroport page linked above — we do not reproduce them here, so that you always get the current ones.
Summary compiled from publicly available information published by Genève Aéroport, reviewed on 11 August 2026. Procedures, opening hours and contacts may change: always confirm on gva.ch.