Lost something at Geneva Airport?
Three places to look — the airport Lost & Found office, the airline’s own lost-property desk, or the security checkpoint. Here’s the order, the locations and the phone numbers.
Three lost-property desks at GVA
Which desk to contact depends on where the item was left — on the aircraft, at security, or anywhere else in the terminal.
| Where you lost it | Who to contact | How |
|---|---|---|
| On the aircraft (seat pocket, overhead, toilet) | Your airline directly | Lost-property form on airline website + flight number |
| Security checkpoint (laptop, jacket, water bottle) | Airport security office | +41 22 717 71 11 (24/7 switchboard) — ask for “security lost property” |
| Anywhere else in the terminal | GVA Lost & Found office | In person at Arrivals Level 0, behind baggage claim · +41 22 717 78 02 |
| Checked baggage (delayed or damaged) | Your airline’s baggage service | Baggage desk in arrivals (open during flight ops) — file a PIR report |
| Bus / train to/from airport | TPG (bus/tram) or CFF (train) | TPG: 0900 022 021 · CFF: 0848 44 66 88 |
Arrivals hall, Level 0
For anything found anywhere in the terminal — except items left on the aircraft (which stay with the airline).
Location
Arrivals hall, Level 0, behind baggage claim. Signposted “Objets trouvés / Lost & Found”. A small office with a counter and a glass display case.
Opening hours
06:00 – 22:00 daily, including weekends and holidays. Outside those hours, the airport information desk at arrivals can register a claim that’s forwarded.
Phone
+41 22 717 78 02 — answered during opening hours. For 24/7 inquiries, the general GVA switchboard +41 22 717 71 11 redirects to security or operations.
Online form
gva.ch/lostandfound — submit a description, your contact details and ideally a photo. Response within 48 hours during weekdays.
The Lost & Found office holds items for 30 days. After 30 days, valuable items (electronics, jewellery, passports, wallets) go to the Geneva cantonal police lost-property service in the city centre (Rue de Chantepoulet 1) — phone +41 22 327 41 11. Low-value items (clothing, umbrellas, generic accessories) are donated to a Geneva charity after 30 days. Liquids and perishables are disposed of within 7 days.
Items left on the aircraft
If you left something in the seat pocket, overhead bin or toilet, the airline (not the airport) handles it. The aircraft cleaning crew passes found items to the airline’s lost-property contractor — typically within 24–48 hours.
| Airline | Lost property contact | Notes |
|---|---|---|
| Swiss | swiss.com → Help → Lost property form | Response in 5–10 days |
| easyJet | easyjet.com → Help → Lost property (Smarte Carte partner) | Often a fee to ship found items |
| Air France | airfrance.com → Lost & Found (Crawford partner) | Bagged at CDG; ask for transfer to GVA pickup |
| British Airways | britishairways.com → Lost property report | Items shipped via Bagport, fee applies |
| Lufthansa Group (LH/LX) | lufthansa.com → Service → Lost property | Centralised in Frankfurt; allow 2–3 weeks |
| Emirates / Qatar / Turkish | Airline website → Lost & Found | Major hubs centralise; GVA acts as drop-off |
| Ryanair / Wizz / Vueling | Airline website | Low recovery rate; describe item precisely |
Lost & Found at Geneva Airport — FAQ
Where is the Lost & Found office at Geneva Airport?
The GVA Lost & Found office is in the arrivals hall on Level 0, behind the baggage claim carousels, signposted “Objets trouvés / Lost & Found”. It is open 06:00–22:00 every day. Phone +41 22 717 78 02 during opening hours, or use the online form at gva.ch/lostandfound. For items left on the aircraft, contact your airline directly — they hold those, not the airport.
How do I report a lost item if I’ve already left the airport?
Use the online form at gva.ch/lostandfound — submit a description, the area where you think you lost the item, your contact details, and a photo if possible. The Lost & Found office checks new arrivals daily and responds within 48 hours on weekdays. For items left at security, call +41 22 717 71 11 and ask for the security lost-property desk. For items left on the aircraft, file the form on your airline’s website.
How long does Geneva Airport keep lost items?
30 days at the airport Lost & Found office. After 30 days, valuable items (electronics, passports, jewellery, wallets) are transferred to the Geneva cantonal police lost-property service in the city centre (Rue de Chantepoulet 1). Low-value items (clothing, umbrellas, generic accessories) are donated to charity. Perishable items are kept 7 days then disposed of. There is no fee to recover items from the airport — but couriered returns are at your cost.
What if my checked bag is missing at Geneva Airport?
This is NOT a Lost & Found case — it’s a delayed-bag case for your airline. Go to your airline’s baggage service desk in the arrivals hall (open during flight operations) and file a Property Irregularity Report (PIR) with your boarding pass and bag tag. The airline tracks the bag via WorldTracer and delivers it to your hotel or address within 24–72 hours, free of charge. Keep all receipts for emergency items you buy (toiletries, change of clothes) — most airlines reimburse up to CHF 50/day, more for business class.
Can the airport ship my lost item to me?
Yes, by post or courier — but you pay the shipping fee, billed to your credit card before dispatch. The Lost & Found office uses Swiss Post for within-Switzerland shipping (CHF 8–15) and DHL or UPS for international (CHF 25–80 depending on size and destination). For high-value items (passport, electronics), tracked + insured shipping is required. Allow 7–14 business days for international.
Heading back to GVA to collect a found item?
Pre-book a Mercedes — fixed CHF 100 from city centre, driver waits if you need to queue at the office.
Book a transfer →